Bespoke systems
Job tracking, quoting, scheduling, compliance records, client portals — built to match your process rather than bending your process to fit a product. You own the result.
Bespoke business software
Richmond, Nelson
Software built for how you actually work.
Most business systems ask you to change your process to suit the software. I do it the other way round — I build the system around the way your business already runs, and you deal with the developer, not an account manager.
Sound familiar?
The paperwork isn't the job. It just takes as long as one.
Nearly every business I work with started the same way: a process that made sense when there were three of you, still running now there are thirty. It usually shows up like this.
- 01The same job details get typed into three different places, and one of them is always wrong.
- 02There's a spreadsheet the business depends on, and one person who understands it.
- 03Job sheets live in the ute until Friday, so nothing gets invoiced until the following week.
- 04Answering a simple question — what did that job cost us? — means digging through an inbox.
- 05Quotes, timesheets and invoices don't talk to each other, so someone re-keys all of it.
- 06You looked at off-the-shelf software and it did 60% of what you need, awkwardly.
None of that needs a huge system to fix. It needs the right small one.
What I do
Custom systems, built and supported by one person who knows them.
Getting your data out of paper
Forms, dockets, folders and spreadsheets turned into something searchable. The information you already have, available in seconds instead of after a hunt.
Works on the tools, not just the desk
Everything I build runs properly on a phone in a vehicle as well as a screen in the office, so the person doing the work can record it while they're doing it.
Hosting that looks after itself
Hosted on Microsoft Azure, backed up, patched and monitored. No server humming in a cupboard, and no surprise bill for capacity you don't use.
How it works
Four steps
You'll know what you're getting before you commit to it.
- 01
A conversation, and a look at the actual work
I come and watch how the job really flows — not how the manual says it does. That’s where the expensive bits hide. No charge, no obligation.
- 02
A written proposal in plain English
What I'd build, what it does, what it costs and how long it takes. Fixed scope and a fixed price, so you can weigh it against what the problem is costing you now.
- 03
Build in stages, with something to try at each one
You see working software early and often, and you steer it. Changing your mind in week two is normal and cheap; discovering a problem at handover is neither.
- 04
Support from the person who wrote it
When something needs fixing or the business changes, you call me — not a ticket queue, and not someone reading the code for the first time.
In their words
What clients say.
Before working with Red Arrow IT, many parts of our booking process were manual, from allocating tour times and creating confirmations to managing bookings coming in simultaneously through multiple sales channels. This inevitably created a risk of double bookings, human error and a significant administrative workload.
Red Arrow IT built us a completely bespoke booking system that brings everything together. It seamlessly manages bookings made by our on-the-day sales team, across our three websites, through hotels and third-party affiliates, and via phone, email and invoice.
The difference it has made to our business is immense. We save countless hours of administration, errors are significantly reduced and potential issues are much easier to identify. The bespoke reporting tools also save us hours on payroll and accounting, while giving us valuable data that now helps shape our marketing strategy and advertising spend.
Ultimately, the system has made us more efficient, improved the experience for both our customers and staff, and allowed us to grow without the administrative workload growing with us. It’s difficult to imagine running the business without it now.
Who you're dealing with
I'm Matt. I build the software myself.
Red Arrow IT is deliberately small. There's no sales team, no layer between you and the person writing the code, and no incentive to sell you a bigger project than the one you need.
I build on mainstream, well-supported technology — React on the front end, .NET and Azure SQL behind it, hosted on Microsoft Azure. That matters more than it sounds: it means any competent developer could pick your system up if I got hit by a bus, and nothing you rely on is a dead end. Most of my work comes from referrals, which is the only marketing I really trust.
I'm based in Richmond and work with businesses across Nelson, Tasman and further afield — remote work is normal now, but I'd still rather come and see the job.
- Business
- Red Arrow IT, Ltd
- Based
- Richmond, Nelson, New Zealand
- Works with
- Small and mid-sized NZ businesses
- Front end
- React — responsive, works on a phone in a vehicle
- Back end
- .NET and Azure SQL, hosted on Microsoft Azure
- Engagement
- Fixed scope, fixed price
Get in touch
Tell me what's slowing you down.
The first conversation costs nothing, and often ends with me telling you it's a smaller job than you feared. There's no form to fill in and no enquiry queue — email or ring, and you'll get me.
Emailmatt@redarrowit.comReplies personally, usually the same day.Phone021 484 517If I don't pick up I'm on a job — leave a message and I'll ring back.
Based inRichmond, NelsonWorking across Nelson and Tasman, and remotely further afield.
Worth knowingFixed scope, fixed priceYou'll have a written proposal before anything is committed.